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Terms of Service

Last updated: December 1, 2025

Welcome to Web-3D.Tech ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our 360° video platform and services. Please read these Terms carefully before using our services.

Important: This is a personally operated project. Our support resources and service availability may be limited. By using our services, you acknowledge and accept these limitations.

By accessing or using our platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Service Description

Web-3D.Tech provides a platform for uploading, processing, and streaming 360° videos. Our services include:

  • Video Upload: Upload 360° video files in various formats
  • HLS Conversion: Automatic conversion of videos to HLS (HTTP Live Streaming) format for optimal streaming performance
  • Video Streaming: Delivery of converted videos through our streaming infrastructure
  • 360° Video Player: Built-in player for immersive 360° video playback with interactive controls
  • Content Management: Tools to organize, manage, and share your videos
  • Subscription Services: Paid plans with different features and limits
  • Credit System: Pay-as-you-go credits for video processing

2. Account Registration and Responsibility

2.1 Account Creation

To use our services, you must create an account by providing accurate, current, and complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring your account information remains accurate and up-to-date

2.2 Account Eligibility

You must be at least 13 years old (or the age of majority in your jurisdiction) to create an account. By creating an account, you represent and warrant that you meet this age requirement.

3. Acceptable Use Policy

You agree not to use our services to:

  • Upload, share, or distribute any content that is illegal, harmful, threatening, abusive, or violates any laws
  • Upload content that infringes on intellectual property rights, including copyrights, trademarks, or patents
  • Upload content that contains malware, viruses, or other harmful code
  • Upload content that is defamatory, libelous, or invades privacy
  • Upload content that promotes violence, hate speech, or discrimination
  • Upload content that contains explicit sexual material or pornography
  • Impersonate any person or entity or falsely represent your affiliation
  • Interfere with or disrupt the services or servers connected to the services
  • Attempt to gain unauthorized access to any part of the platform
  • Use automated systems (bots, scrapers) to access the services without permission
  • Resell or redistribute our services without authorization
  • Violate any applicable local, state, national, or international law

We reserve the right to remove any content that violates these terms and suspend or terminate accounts that engage in prohibited activities.

4. Content Ownership and License

4.1 Your Content

You retain all ownership rights to the videos and content you upload to our platform. By uploading content, you grant us a limited, non-exclusive, worldwide, royalty-free license to:

  • Store, process, and convert your videos to provide our services
  • Stream and deliver your videos to viewers as you configure
  • Display thumbnails and metadata for your videos
  • Use your content for technical purposes necessary to operate the platform

This license terminates when you delete your content or account, except for backups and cached copies that may persist for a reasonable period.

4.2 Public Content

If you choose to make your videos public, you understand that they may be accessible to anyone with the video link and may appear in our showcase or be discoverable through search. You are solely responsible for the content you make public.

4.3 Platform Rights

All rights, title, and interest in and to the platform, including its software, design, features, and functionality, remain the exclusive property of Web-3D.Tech and its licensors.

5. Paid Services and Billing

5.1 Subscriptions

We offer various subscription plans with different features, limits, and pricing. By subscribing, you agree to:

  • Pay the subscription fee in advance for the billing period
  • Automatic renewal unless you cancel before the renewal date
  • Price changes with advance notice (existing subscriptions may be grandfathered)
  • No refunds for partial billing periods after cancellation

5.2 Credit Packages

Credits are used for video processing and conversion. Credits:

  • Are purchased in advance and added to your account
  • Are consumed when videos are processed
  • Do not expire unless otherwise stated
  • Are non-refundable except as required by law

5.3 Payment Processing

Payments are processed by third-party payment providers. You agree to provide accurate payment information and authorize us to charge your payment method for all fees. You are responsible for any taxes applicable to your purchases.

5.4 Refunds

Refund policies vary by service type. Generally:

  • Subscription fees are non-refundable after the service period begins
  • Credit purchases are non-refundable once credits are added to your account
  • Refunds may be provided at our discretion for service failures or errors
  • Refunds required by law will be processed accordingly

6. Service Availability and Interruptions

We strive to provide reliable and continuous service, but we do not guarantee uninterrupted or error-free operation. Service may be interrupted due to:

  • Scheduled maintenance and updates
  • Technical issues or failures
  • Third-party service outages
  • Force majeure events
  • Security concerns or attacks

As a personally operated project, we may have limited resources for rapid issue resolution. We will make reasonable efforts to restore service but cannot guarantee specific response times or availability levels.

We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice.

7. Video Processing and Quality

7.1 Processing Time

Video conversion times vary based on file size, resolution, and system load. We do not guarantee specific processing times. Large videos or high resolutions may take longer to process.

7.2 Quality and Format

We process videos to the best of our ability, but we do not guarantee:

  • Perfect conversion quality for all input formats
  • Compatibility with all source video formats
  • Preservation of all metadata or features
  • Specific output quality or bitrate

7.3 Failed Processing

If video processing fails due to our error, we will attempt to reprocess or provide credits for retry. If processing fails due to unsupported formats or corrupted source files, credits may not be refunded.

8. Termination

8.1 Termination by You

You may terminate your account at any time by deleting your account through your account settings or by contacting us. Upon termination:

  • Your access to the services will cease
  • Your content will be deleted (subject to backup retention periods)
  • Active subscriptions will continue until the end of the billing period
  • Unused credits may be forfeited unless required by law

8.2 Termination by Us

We may suspend or terminate your account immediately if you:

  • Violate these Terms or our policies
  • Engage in fraudulent or illegal activities
  • Fail to pay required fees
  • Abuse or misuse our services
  • Pose a security risk to the platform or other users

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. We disclaim all warranties, including but not limited to:

  • Merchantability, fitness for a particular purpose, or non-infringement
  • Uninterrupted, secure, or error-free operation
  • Accuracy, completeness, or reliability of the services
  • That defects will be corrected
  • That the services will meet your requirements

As a personally operated project, we cannot guarantee enterprise-level service levels, support, or availability.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits, revenue, data, or use
  • Business interruption
  • Loss of goodwill
  • Cost of substitute services
  • Damages resulting from use or inability to use the services

Our total liability for any claims arising from or related to the services shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Web-3D.Tech and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

  • Your use of the services
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Content you upload or share

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate, without regard to conflict of law principles.

Any disputes arising from or related to these Terms or the services shall be resolved through good faith negotiation. If negotiation fails, disputes may be resolved through binding arbitration or in the appropriate courts, as determined by applicable law.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the services after changes become effective constitutes acceptance of the modified Terms.

If you do not agree to the modified Terms, you must stop using the services and may terminate your account.

14. Contact Information

If you have questions about these Terms, please contact us through the support channels available on our platform.

Note: As this is a personally operated project, please allow reasonable time for responses. We appreciate your patience and understanding.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Web-3D.Tech regarding the use of our services.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.