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Privacy Policy

Last updated: December 1, 2025

Welcome to Web-3D.Tech ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our 360° video platform and services. Please read this policy carefully to understand our practices regarding your personal data.

Note: This is a personally operated project. While we strive to protect your privacy, our support resources are limited. We appreciate your understanding.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

  • Email address
  • Username or display name
  • Password (hashed and encrypted)
  • Profile information (avatar, if provided)

1.2 Video Content

When you upload videos to our platform:

  • Video files and metadata (title, description, tags)
  • Thumbnail images
  • Processing status and conversion logs
  • Video settings (privacy, resolution, format)

1.3 Usage Data

We automatically collect information about how you use our services:

  • Video upload and processing history
  • Playback statistics and viewing patterns
  • Device information (browser type, operating system)
  • IP address and general location data
  • Interaction with platform features

1.4 Payment Information

For subscription and credit purchases:

  • Payment method information (processed by third-party payment providers)
  • Transaction history and billing records
  • Subscription status and plan details

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To process and convert your 360° videos to HLS format, provide streaming services, and enable playback through our 360° video player
  • Account Management: To create and manage your account, authenticate users, and provide customer support
  • Payment Processing: To process subscriptions, credit purchases, and manage billing
  • Service Improvement: To analyze usage patterns, improve platform performance, and develop new features
  • Communication: To send service-related notifications, processing updates, and important account information
  • Security: To detect and prevent fraud, abuse, and unauthorized access
  • Legal Compliance: To comply with applicable laws and regulations

3. Data Storage and Security

3.1 Cloud Storage

Your videos and data are stored on secure cloud infrastructure. We use industry-standard encryption for data at rest and in transit. Videos are distributed through a global CDN for optimal performance.

3.2 Security Measures

We implement various security measures to protect your data:

  • Encrypted data transmission (HTTPS/TLS)
  • Encrypted data storage
  • Secure authentication and password hashing
  • Regular security audits and updates
  • Access controls and permission management

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We use third-party services to operate our platform:

  • Cloud Infrastructure: AWS for hosting, storage, and video processing (MediaConvert)
  • Payment Processing: Third-party payment providers for handling transactions
  • CDN Services: Content delivery networks for video streaming
  • Analytics: Service usage analytics (if applicable)

These providers are bound by confidentiality agreements and may only use your data to provide services to us.

4.2 Public Content

If you choose to make your videos public, they may be accessible to anyone with the video link. Public videos may appear in our showcase and be discoverable through search.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users.

5. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access: Request access to your personal data and information about how it's used
  • Correction: Update or correct inaccurate information through your account settings
  • Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
  • Data Portability: Request a copy of your data in a machine-readable format
  • Opt-Out: Unsubscribe from non-essential communications
  • Cookie Preferences: Manage cookie settings through your browser or our Cookie Policy

To exercise these rights, please contact us using the information provided at the end of this policy. Note that as a personally operated project, response times may vary.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our services. For detailed information about our cookie practices, please see our Cookie Policy.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

  • Account Data: Retained while your account is active and for a reasonable period after account deletion for legal and business purposes
  • Video Content: Retained until you delete the video or your account, unless required by law to retain longer
  • Payment Records: Retained as required by law for tax and accounting purposes
  • Usage Data: Retained in aggregated or anonymized form for analytics purposes

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: Please use the contact form or support channels available on our platform.

Note: As this is a personally operated project, please allow reasonable time for responses. We appreciate your patience.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.